Deloitte’s Government and Public Services (GPS) practice – Customer Engagement

The modern era is defined by rapid technological advancements and an increasing reliance on digital solutions across various sectors. In this landscape, the role of creative thinkers and problem solvers who harness innovative technology to drive impactful change has never been more crucial. The intersection of customer strategy, digital design, marketing and platform development forms the cornerstone of businesses aiming to stay ahead in an evolving market. It is within this context that our Customer & Marketing Offering Portfolio emerges as a catalyst for transformation, integrating cutting edge technology solutions with differentiated customer and marketing strategies.

At the heart of our mission is the commitment to support federal, state and local government agencies, as well as higher education institutions, in achieving their mission critical goals.

These entities serve as the backbone of society, impacting the lives of millions. By joining our team, individuals have the opportunity to make a tangible difference by enhancing user experiences and engagement throughout the entire lifecycle of customers’ interactions with the public sector. This includes devising growth strategies, developing user centric digital experiences and leveraging technology to streamline processes and improve outcomes.

The responsibilities within our Customer & Marketing Offering Portfolio are multifaceted and dynamic. Team members serve as integrators, bridging the gap between business needs and technological solutions. This requires a blend of analytical thinking, problem solving skills and a deep understanding of client requirements.

From conducting in depth research and data analysis to offering innovative ideas and maintaining the accuracy of work products, every task is aimed at delivering value and driving positive outcomes for clients.

Deloitte’s Government and Public Services (GPS) practice serves as the foundation for our impactful work. With a diverse team of over 15,000 professionals, we bring fresh perspectives and innovative approaches to client challenges. The GPS Digital Customer offering, specifically, focuses on leveraging digital experiences to transform businesses and customer interactions.

This involves collaboration with clients to create, design and deploy digital products that not only increase adoption but also drive measurable results, ultimately contributing to the overall success of our clients’ missions.

Work Responsibilities

As a member of our team, you will be at the forefront of bridging business needs with technological solutions. Your responsibilities will include:

Integrating business requirements with technology solutions to meet client needs effectively.
Problem solving and generating innovative ideas to address client challenges.
Conducting comprehensive research, analyzing data and preparing insightful reports.
Identifying efficiencies and implementing innovative approaches to enhance client outcomes.
Ensuring the completion and accuracy of work products.
Assisting in proposal development as needed.
Engaging in continuous learning and skill development through training, mentoring and client interactions.

The Team

Deloitte’s Government and Public Services (GPS) practice is dedicated to making a meaningful impact through our people, ideas, technology and outcomes. With a team of over 15,000 professionals, we bring fresh perspectives to clients in federal, state and local governments, as well as higher education institutions. Our GPS Digital Customer offering focuses on transforming businesses and customer interactions through innovative digital experiences, driving adoption and delivering measurable results.

Qualifications

To excel in this role, candidates should possess the following qualifications:

Bachelor’s Degree.
Proven ability to prioritize tasks and meet deadlines effectively.
Proficiency in word processing, spreadsheet, presentation tools and Internet research.
Ability to gather, develop and analyze business requirements for solution design on Salesforce.com.
Experience in application design and configuration using Salesforce.com automation (SFA).
Familiarity with object oriented programming concepts and Salesforce.com solutions.
Knowledge of Salesforce.com APEX, Visualforce pages and data migration tools.
Experience in developing custom applications and performing unit testing.
Capability in designing user interfaces, web integrations and utilizing development platforms like Force.com IDE and Eclipse.
Skills in creating process diagrams, use cases, training documents and supporting applications on Salesforce.com.
Flexibility to travel as needed (20% 50% depending on client requirements).

Preferred qualifications include prior professional services or federal consulting experience, familiarity with Agile Development Methodology, project or program management experience, Salesforce certifications, technical understanding of Lightning and knowledge of Salesforce Design and Development Best Practices.

FAQ

What is the primary focus of Deloitte’s Customer & Marketing Offering Portfolio?

The primary focus of Deloitte’s Customer & Marketing Offering Portfolio is to integrate innovative technology solutions with differentiated customer and marketing strategies. This integration aims to support federal, state and local government agencies, as well as higher education institutions, in achieving their mission critical goals and enhancing user experiences throughout the customer lifecycle.

What types of roles are available within the Customer & Marketing Offering Portfolio?

There are various roles available within the Customer & Marketing Offering Portfolio, including integrators who bridge business needs with technology solutions, researchers and data analysts, proposal developers and professionals involved in digital design, marketing and platform development. These roles collectively contribute to driving impactful change for clients.

How does Deloitte’s Government and Public Services (GPS) practice support clients in the public sector?

Deloitte’s GPS practice supports clients in the public sector by bringing together a diverse team of professionals with fresh perspectives and innovative approaches. This includes leveraging digital experiences through the GPS Digital Customer offering to transform businesses and customer interactions, ultimately driving measurable results and supporting clients’ mission objectives.

What qualifications are required to join Deloitte’s Customer & Marketing Offering Portfolio?

To excel in roles within Deloitte’s Customer & Marketing Offering Portfolio, candidates typically require a Bachelor’s Degree, proven ability to prioritize tasks and meet deadlines, proficiency in relevant tools such as word processing, spreadsheet and presentation creation software, as well as specific skills related to Salesforce.com solutions, data analysis and project management.

Does Deloitte provide training and development opportunities for employees within the Customer & Marketing Offering Portfolio?

Yes, Deloitte offers training and development opportunities for employees within the Customer & Marketing Offering Portfolio. This includes access to training courses, mentoring programs and daily interaction with clients, all aimed at enhancing skills, knowledge and professional growth.

What is the role of technology in driving positive outcomes for clients in the public sector?

Technology plays a crucial role in driving positive outcomes for clients in the public sector by enabling streamlined processes, enhanced user experiences, data driven decision making and improved efficiency. Innovative technology solutions, such as Salesforce.com automation and digital design tools, are leveraged to achieve these outcomes.

How does Deloitte prioritize diversity, equity and inclusion within its organization?

Deloitte prioritizes diversity, equity and inclusion within its organization by fostering a culture where individuals can contribute their unique perspectives and talents. This inclusive culture enables creativity, innovation and collaboration, ultimately leading to more effective solutions for clients and a rewarding work environment for employees.

What are some examples of projects or initiatives Deloitte has undertaken within the public sector?

Deloitte has undertaken various projects and initiatives within the public sector, including digital transformation projects, customer experience enhancements, data analytics initiatives and the development of innovative technology solutions tailored to specific client needs. These projects aim to address complex challenges and drive positive change within government agencies and educational institutions.

How does Deloitte support applicants with disabilities or specific accommodation needs?

Deloitte provides support for applicants with disabilities or specific accommodation needs through its dedicated assistance programs. These programs ensure that all applicants have equal opportunities during the recruitment process and throughout their employment at Deloitte.

What is Deloitte’s overarching purpose and how does it guide the organization’s work?

Deloitte’s overarching purpose is to make an impact that matters for clients, people and communities. This purpose guides the organization’s work by focusing on creating trust, advancing sustainability, promoting equity and driving positive societal impact through innovative solutions, client service excellence and a commitment to ethical business practices.

Deloitte’s Government and Public Services (GPS) practice – Customer Engagement