Deloitte’s Government and Public Services (GPS) practice – Customer Engagement

Deloitte’s Government and Public Services (GPS) practice – Customer Engagement

The modern era is defined by rapid technological advancements and an increasing reliance on digital solutions across various sectors. In this landscape, the role of creative thinkers and problem solvers who harness innovative technology to drive impactful change has never been more crucial. The intersection of customer strategy, digital design, marketing and platform development forms the cornerstone of businesses aiming to stay ahead in an evolving market. It is within this context that our Customer & Marketing Offering Portfolio emerges as a catalyst for transformation, integrating cutting edge technology solutions with differentiated customer and marketing strategies.

At the heart of our mission is the commitment to support federal, state and local government agencies, as well as higher education institutions, in achieving their mission critical goals.

These entities serve as the backbone of society, impacting the lives of millions. By joining our team, individuals have the opportunity to make a tangible difference by enhancing user experiences and engagement throughout the entire lifecycle of customers’ interactions with the public sector. This includes devising growth strategies, developing user centric digital experiences and leveraging technology to streamline processes and improve outcomes.

The responsibilities within our Customer & Marketing Offering Portfolio are multifaceted and dynamic. Team members serve as integrators, bridging the gap between business needs and technological solutions. This requires a blend of analytical thinking, problem solving skills and a deep understanding of client requirements.

From conducting in depth research and data analysis to offering innovative ideas and maintaining the accuracy of work products, every task is aimed at delivering value and driving positive outcomes for clients.

Deloitte’s Government and Public Services (GPS) practice serves as the foundation for our impactful work. With a diverse team of over 15,000 professionals, we bring fresh perspectives and innovative approaches to client challenges. The GPS Digital Customer offering, specifically, focuses on leveraging digital experiences to transform businesses and customer interactions.

This involves collaboration with clients to create, design and deploy digital products that not only increase adoption but also drive measurable results, ultimately contributing to the overall success of our clients’ missions.

Work Responsibilities

As a member of our team, you will be at the forefront of bridging business needs with technological solutions. Your responsibilities will include:

1. Integrating business requirements with technology solutions to meet client needs effectively.
2. Problem solving and generating innovative ideas to address client challenges.
3. Conducting comprehensive research, analyzing data and preparing insightful reports.
4. Identifying efficiencies and implementing innovative approaches to enhance client outcomes.
5. Ensuring the completion and accuracy of work products.
6. Assisting in proposal development as needed.
7. Engaging in continuous learning and skill development through training, mentoring and client interactions.

The Team

Deloitte’s Government and Public Services (GPS) practice is dedicated to making a meaningful impact through our people, ideas, technology and outcomes. With a team of over 15,000 professionals, we bring fresh perspectives to clients in federal, state and local governments, as well as higher education institutions. Our GPS Digital Customer offering focuses on transforming businesses and customer interactions through innovative digital experiences, driving adoption and delivering measurable results.

Qualifications

To excel in this role, candidates should possess the following qualifications:

1. Bachelor’s Degree.
2. Proven ability to prioritize tasks and meet deadlines effectively.
3. Proficiency in word processing, spreadsheet, presentation tools and Internet research.
4. Ability to gather, develop and analyze business requirements for solution design on Salesforce.com.
5. Experience in application design and configuration using Salesforce.com automation (SFA).
6. Familiarity with object oriented programming concepts and Salesforce.com solutions.
7. Knowledge of Salesforce.com APEX, Visualforce pages and data migration tools.
8. Experience in developing custom applications and performing unit testing.
9. Capability in designing user interfaces, web integrations and utilizing development platforms like Force.com IDE and Eclipse.
10. Skills in creating process diagrams, use cases, training documents and supporting applications on Salesforce.com.
11. Flexibility to travel as needed (20% 50% depending on client requirements).

Preferred qualifications include prior professional services or federal consulting experience, familiarity with Agile Development Methodology, project or program management experience, Salesforce certifications, technical understanding of Lightning and knowledge of Salesforce Design and Development Best Practices.

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